Yesterday I was at a new branch of the Tesco Supermarket Chain in Ballymena. Among the purchases I selected was a bottle of flavoured vinegar. There was a price on the shelf edge and a barcode on the bottle. When I get to the check-out I am told they cannot sell it to me and move it aside.
“Why?” I ask.
“There is no price in the system” said the checkout girl.
“If there is no price in the system, why is the item on the shelf?” I ask. “I am willing to pay for it and it has a Barcode on the side. If you have no price that is not my fault and think you should give it to me free!”
An assistant was called and sent back for another bottle to see if it would scan. This second one would not scan either so ‘my’ bottle was moved further out of my reach. That got my goat up so I was determined to stand my ground, and Elly will tell you a cross Grannymar is not a happy bunny.
Having paid for and packed my goods I went to the Service desk. Having told my story I was informed all the managers were at a meeting. I called the girls bluff and said I would wait. I needed to calm down and a rest so waited. Otherwise I would have interrupted the meeting (taking place in a corner of the shop floor beside the entrance).
I left the store some 15 minutes later with the vinegar, which I paid for.